Cognitive Design Principles
All our instruction and assembly manuals pass the Quality Control procedures that we have created.
- Assembly procedures are intuitive and guide the user through a simple and logical process to the finished result
- We independently assess the effectiveness of Assembly and Instruction Manuals.
- We specialise in techniques used in diagrams, support text and layouts as well as creating a corporate ID to match a customers brand or image.
What Makes a Good Instruction Manual
Clear, concise and correct
When a product is supported by a clear, informative manual the customer feels supported, it supports the quality and image of the product, the Brand and most importantly your company.
How Important are Good Instruction Manuals
- They are the final face of your company, product and brand.
- They show how the product works, how is shoul be assembled and highlight important features as well as safety of use.
- They support your customers requirments; they clearly explain the product, its use and functions.
Almost all of us have experienced the badly worded or illogical instruction manual, often just turning the pageafter much head scratching. However as well as the physical harm they can potentially inflict on the consumer there is the additional damage they can inflict on your brand and consumer benefits
Business benfits:
- Customer satisfaction.
- Savins on customer support programs.
- Huge savings on returns and complaints.
- Support protecction from liability claims.
